Here’s a link to my story in the Globe and Mail.

It’s counterintuitive: Public agencies are by nature risk averse yet are still expected to innovate.

Bruce McCuaig understands the paradox. As president and chief executive officer of the Ontario’s transit agency Metrolinx, he has a mandate to improve and better integrate all modes of public transit in the Greater Toronto Area. It’s a big job. He projected GO Transit would carry about 69 million passengers by bus and rail by the end of 2014 – about 96 per cent of them to and from Union Station in downtown Toronto.

Read the Full Story at the Globe Site